Your safety records are yours. This policy explains how to export, correct and delete your data, and what happens to it when you leave.
Export your data
From the workspace, use Export to download every record in your workspace as JSON, or download any register (inspections, actions, JSAs, incidents, training) as CSV for Excel or Google Sheets.
From Account → Data & privacy, download your account data — profile, memberships and security activity — as JSON.
Exports are available on every plan, including after a downgrade.
Correct your data
Edit or delete individual records in the workspace. Update your username, email and display name from Account → Profile.
Delete individual records
Deleted records are removed from the production database immediately and cannot be restored by you. Backup copies expire within 30 days.
Delete your account
Go to Account → Data & privacy → Delete account. You'll confirm with your password. Deletion is permanent and takes effect immediately:
• Your profile, sessions, security settings and personal workspace (with all its records) are deleted.
• Any active subscription on a workspace you own is cancelled immediately without further charges.
• If you own a shared Team workspace, that workspace and its records are deleted and members return to their own personal workspaces. Export first if your team needs the records.
• If you're a member of someone else's workspace, you're removed from it; records you created there remain with that workspace (attributed to a deleted user).
What we keep after deletion
Routine encrypted database backups are overwritten on a rolling basis and fully expire within 30 days.
We retain billing and tax records held by Stripe and our accounting records as required by law (generally up to 7 years), and minimal security logs (up to 12 months) that do not include your workspace content.
Support messages you sent may be retained for up to 24 months unless you ask us to delete them.
Inactive and unpaid accounts
We do not delete free accounts for inactivity without at least 30 days' email notice. Downgrading or a failed payment never deletes your records.
Requests by email
You can also request export or deletion through Contact support (topic "Data export or deletion request"). We'll verify the request from your account email and complete it within 30 days.
Contact
Questions about this policy? Contact us through Contact support or email hazardharbor.online@gmail.com.